TEAM STORE EXPECTATIONS AND RETURNS
- If certain products do not meet the minimums for production, the primary customer/team will be responsible for fulfilling the order minimums by ordering the remainder of the products required for production. For screen printed items, the minimum is 24 pieces per graphic. For embroidered and sublimated items, the minimum is 6 pieces per product. In certain circumstances, a Less Than Minimum charge of $50.00 may apply in order to help meet order minimums.
- All items with personalization of any kind cannot be returned or exchanged for a refund.
- Most custom made team items may not be able to be returned or replaced if a size is ordered incorrectly. Items may be returned or exchanged if there are additional custom items on hand.
- An unworn item that is damaged may be returned for a full refund. Refunds will be issued upon receipt of the item by Sportabella.
TEAM STORE PRODUCTION
- It will take 5-7 business days for Sportabella to build the Team Store website from the time of art approval; Once your Team Store is ready to launch, we will email you with your hyperlink to share with your supporters.
- We recommend that the Team Store is open for a total of 2 weeks before closing.
- All items will be ordered and produced once the Team Store closes. Some items may arrive before others as manufacturers shipping and production times vary. This means that customers may get more than one package per order.
- Most items will be produced and shipped 2-4 weeks after the Team Store closing date. Sublimated items may take up to 4 weeks to ship, due to production times.
- All orders will be shipped via UPS Ground or USPS at the expense of the customer.